PM Davis along with leaders at the PHA Foundation.

NASSAU| The establishment of the Public Hospitals Authority in 1999, following an act of Parliament one year earlier, represented a revolutionary milestone in the delivery of healthcare for The Bahamas. Today, the Public Hospitals Authority (PHA) looks noticeably different than the Authority of 1999, when we were first established. Our hospital facilities are more modern; with 21st century medical technology accessible to every patient across our network of hospitals and agencies, and a cadre of clinical an allied health staff who are better trained and equipped.

We credit our exponential growth to a management philosophy that balances productivity, efficiency and accountability with prudent growth strategies that have allowed us to remain at the forefront of healthcare not only in The Bahamas, but in the region. As the Public Hospitals Authority in The Bahamas marks its 25th anniversary, it’s a time to reflect on the remarkable journey of progress and development in the healthcare sector over the past quarter-century. Established with a mission to enhance healthcare services and improve public health outcomes, the Authority has overcome numerous challenges and achieved significant milestones in its pursuit of excellence.

Challenges and Milestones

In its inaugural year, the Public Hospitals Authority faced a myriad of challenges, including the development and strengthening of clinical services aligned with national health programs, resolving
administrative dilemmas, establishing itself as a corporate entity, and enhancing its operational
procedures and policies. Identifying key areas of concern such as the shortage of qualified personnel, inadequacies in infrastructure, technology, and equipment, the Authority embarked on a journey of transformation and innovation.

Over the years the PHA has weather significant challenges including the global economic downturn and its impacts beginning in 2008, the historic destruction of hurricane Dorian and most recently the COVID-19 worldwide pandemic, one of the most complex health challenges the world has ever faced.

These historic challenges were experienced by our public hospital institutions against a backdrop of longstanding constraints in resources, manpower and mitigating against aging health infrastructure
and shortages in equipment.

We have emerged from these crises stronger and more responsive with lessons learned.

Strategic Initiatives

Over the years, strategic initiatives have been implemented to address these challenges and drive progress in healthcare delivery. These initiatives include enhancing planning mechanisms, strengthening information systems, improving management functions, financial systems, allied health skills, patient experience and quality improvement programs and strengthening security
measures to ensure a safe and secure environment for patients and staff.

Advancements in Patient Care

Significant advancements have been made in patient care, across all our public hospitals. 25 years
of PHA management has seen advances in Health Information Systems to support hospital services
and patient care, new outpatient ophthalmology, family medicine, rehabilitation therapy, and Blood
Bank services for PMH, extensive upgrades to the Pharmacies, Morgues, Operating Theatres and
Emergency Departments at Princess Margaret Hospital and the Rand Memorial Hospital, including
the most recent capital project to modernize and expand PMH emergency rooms for paediatric and
adult patients and the trauma bay.

Major advances have been made in the expansion of Intensive Care services at PMH and the Rand
including the PMH Neo-Natal Intensive Care Unit (NICU) and its step-down Unit, the Special Care Baby
Unit providing specialized care for newborns.

The millennium saw the introduction of neurodevelopment services, complemented by services within the NICU which has helped reduce risk factors for neurodevelopmental delays in low-birth-
weight infants.

The PHA prioritised the introduction of a Patient Relations program in 1997 at the Princess Margaret
Hospital. This program has been expanded with a cohort of newly engaged Patient Relations Officers
graduating from a specially developed training program in 2022.

In recognition of the longstanding dearth of healthcare professionals within our system, further
exacerbated by the pandemic, the Authority maintains a mutually beneficial recruitment
arrangement with global health partners, most notably, the Republic of Cuba

Enhancing Emergency Medical Services

Improvements in emergency medical services have been a priority, with the development of criteria
for the registration and licensing of Emergency Medical Technicians. The National Emergency

Medical Services has focused on training personnel in advanced cardiac life support and pre-
hospital care to meet international standards.

With the establishment of the PHA Academy in 2022, the training of EMTs to be deployed in New
Providence and across the Family Islands has been accelerated. The PHA continues to work with the
Ministry of Health & Wellness to ensure the recruitment, training and equipping of EMTs and
paramedics to meet the needs of all Bahamians.

Pharmaceutical and Medical/Surgical Supplies

Under the management of the PHA, the Bahamas National Drug Agency made strides in automating
pharmacy management systems and updating the drug formulary to include essential medications.
The Material Management Directorate also implemented modern information systems to manage
the procurement and inventory of essential hospital and clinic supplies for the PHA and Department
of Public Health.

In 2016 the PHA consolidated the Bahamas National Drug Agency and the Material Management
Directorate into the PHA’s Supplies Management Agency with responsibility for supply chain
management of pharmaceuticals and medical/surgical supplies. The agency occupied a fully
renovated building at 51 Shirley Street with modern office spaces and warehouse facilities. In 2022,
the PHA facilitated the procurement of a larger facility on Nassau Street which serves as the new
home of the Supplies Management Agency positioning this essential agency to meet the needs of
our public health system for decades to come.

Expanding Mental Health Services

Mental health care has also been a focal point, with the establishment of the Community Counselling
and Assessment Centre and increased support for the Crisis Centre, offering a range of services from
counselling to advocacy.
In 2013 the PHA took the lead in The Bahamas’ implementation of the innovative global initiative in
mental health with the World Health Organisation’s mhGAP (Mental Health Gap Action Program).
Eighty-three (83) primary care doctors, nurses, and mental health professionals from the Ministry of
Health, the Department of Public Health and Public Hospitals Authority adapted the mhGAP
guidelines to The Bahamas health system. Primary care physicians and nurses were then trained to
use the adapted guidelines, facilitating increased access to mental health services for patients
accessing primary care in community clinics.

The Community Counselling and Assessment Centre was eventually relocated from its Market Street
location to a fully refurbished building on Collins Ave improving conditions for both patients and staff

Infrastructure Development

Infrastructure enhancements at our facilities have been monumental, with a comprehensive
infrastructural redevelopment study leading to the Master Site Development Plan(s) for our public

Major renovations to critical areas like the Intensive Care Unit, Operating Theatres, Surgical Recovery
Room, Morgues and Burns Unit have improved patient care and facility operations significantly at the
Princess Margaret Hospital and Rand Memorial Hospital.

Highlights of major capital projects completed include the construction of the Child & Adolescent,
Robert Smith Special Education Complex at Sandilands Rehabilitation Centre, which has expanded
the institution’s footprint and allowed for the improvement and repurposing of decanted spaces.

The refurbishment of Wards at the Geriatric Hospital and Sandilands Hospital as well as at outbuildings utilized as clinical and therapeutic spaces have improved the conditions for clients and

The construction of the Critical Care Block at Princess Margaret Hospital represented at that time the Government’s largest investment in health infrastructure in over half a century. The initiative was born out of the realization that societal conditions and changing demographics required the PHA to respond to the growing need for additional surgical theatres and critical care beds. This state-of-
the-art facility boasts:

  • 6 Operating Rooms
  • 1 Endoscopy Procedure Room
    -18 Pre Op/PACU Beds
    -20 Intensive Care Unit Beds
    -62 Bed Neonatal Intensive Care Unit (level IIl)
  • Central Sterile Supplies Department
  • Medical Surgical Supplies Department
  • Core Laboratory
  • Meditation Area and Healing Garden
    In Grand Bahama, extensive restoration works were undertaken at the Rand Memorial Hospital
    following Hurricane Dorian which devastated health infrastructure on the island. Working with local
    and international partners community clinics and the Rand Memorial Hospital underwent extensive
    capital projects culminating in the recommissioning of the hospital on 23rd April 2021 with the
    following new spaces:
  • Complete renovation of the Front Entry Space, Pharmacy Operations, and the Lula Knowles
    Pediatrics Ward
  • Construction of a New Corridor to access the Medical/Surgical Ward and Healing Garden
    Space, along with the restoration of other main arteries of the hospital
  • Restoration of the existing Operating Theatres
  • Construction of a new 40’ Container size modular Operating Theatre Pre-Op & Procedure

Room incorporated into the footprint of The Rand hospital to meet the current service needs, while awaiting the construction of a new replacement facility

  • Restoration of Inpatient ICU, Medical and Surgical Bed Spaces in the Medical/Surgical and
    Critical Care blocks
  • Construction of new, fully commissioned, 2,800 sq. ft. Infectious Disease Unit with seven (7)
    isolation spaces in response to the existing COVID-19 Pandemic
  • Completion of an upgraded Commercial Kitchen/Cafeteria Facility with a dining area
  • Demolition of the Administration and Obstetrics & Maternity Wings
    Freeport Health Campus
    More recently, the Ministry of Health & Wellness in collaboration with the Public Hospitals Authority
    held a Groundbreaking Ceremony on 16th May, 2023 for the new Freeport Health Campus in Grand
    Bahama. The $210 million Health Campus that will be constructed in three phases at the site off East
    Sunrise Highway near the Lucayan roundabout. The first phase is planned as a dedicated primary,
    outpatient, and urgent care centre.
    The second phase will be an in-patient surgery and acute care facility providing quality care for
    patients with severe or urgent conditions or injuries, or patients recovering from surgery, and the final
    phase of the project will be the construction of medical/surgical clinical and support areas.
  • Future Directions
    Looking ahead, the Public Hospitals Authority remains committed to advancing healthcare services
    in The Bahamas. With plans for new public hospital facilities in New Providence, ongoing infrastructural upgrades at existing facilities, and a continued focus on quality improvement and patient-centred care, the Authority is poised to build on its successes and further elevate the standard of healthcare delivery in the nation. Corporate and individual citizens wishing to partner with us on this journey to improve healthcare with The Bahamas are invited to connect with our newly established PHA Foundation to learn more or get involved.
    As the Public Hospitals Authority celebrates its 25th anniversary, it stands as a beacon of progress
    and innovation in the healthcare landscape of The Bahamas, embodying a legacy of excellence and
    dedication to serving the public health needs of the community.